How to ensure your downtime reason-based alerts fires.
Q: My alert is set to trigger based on a downtime reason, but it didn’t go off. What’s going on?
There’s a caveat when using downtime reasons as a trigger for alerts:
🔔 The alert will only fire if the downtime reason is assigned immediately.
If the reason is assigned after the downtime event has occurred, the alert won’t trigger by default.
Workaround: Use a Trigger Offset
To give users time to assign a downtime reason, you can offset the trigger by a set number of minutes.
Example:
Let’s say you set a 5-minute offset.
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A downtime event occurs.
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You now have 5 minutes to assign the reason.
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If the reason is assigned within those 5 minutes, the alert will fire.
This creates a buffer, ensuring alerts can still be triggered even if the reason isn't assigned instantly.