--- title: Help & Support | OFS Customer Portal description: How to access OFS Support and troubleshoot issues. --- [Skip to content](https://support.ofsystems.com/help-support#main-content) ![OFS\_Circle.png\]](https://support.ofsystems.com/hs-fs/hubfs/OFS_Circle.png?height=45&name=OFS_Circle.png) - [OFS Customer Portal](https://support.ofsystems.com/) - [Main Website](https://ofsystems.com/) - [Contact Us](https://www.ofsystems.com/contact-us?) - [Service Portal](https://ofsystems.atlassian.net/servicedesk/customer/portal/1) Open main navigation Close main navigation - [OFS Customer Portal](https://support.ofsystems.com/) - [Main Website](https://ofsystems.com/) - [Contact Us](https://www.ofsystems.com/contact-us?) - [Service Portal](https://ofsystems.atlassian.net/servicedesk/customer/portal/1) Welcome to the OFS Customer Portal - There are no suggestions because the search field is empty. 1. [OFS Customer Portal](https://support.ofsystems.com/) 2. [Help & Support](https://support.ofsystems.com/help-support) # Help & Support How to access OFS Support and troubleshoot issues. - [How can I access OFS for help with my software?](https://support.ofsystems.com/how-can-i-access-ofs-for-help-with-my-software) - [How can I prevent extra counts from my PLC? (ADAM 6050/6051/6251)](https://support.ofsystems.com/how-can-i-prevent-extra-counts-from-my-plc-adam-6050/6051/6251) ## Troubleshooting - [Why does my OFS Console show "PLC Offline?"](https://support.ofsystems.com/why-does-my-ofs-console-show-plc-offline) - [Hard resetting your browser](https://support.ofsystems.com/hard-resetting-your-browser) ## OFS in a Box - [How do I connect my OFS Box to wifi?](https://support.ofsystems.com/how-do-i-connect-my-ofs-box-to-wifi) - [How do I install or remove a Sim Card from my OFS Box?](https://support.ofsystems.com/how-do-i-install-or-remove-a-sim-card-from-my-ofs-box) ## Routers - [RUT240 - Update and Set APN](https://support.ofsystems.com/rut240-update-and-set-apn) ## PLCs - [Update Firmware on Advantech WISE Series PLC](https://support.ofsystems.com/update-firmware-on-advantech-wise-4051-plc) - [Update Firmware on Advantech WISE Series PLC via Direct IP](https://support.ofsystems.com/update-firmware-on-advantech-wise-4051-plc-via-direct-ip) - [Update Firmware on Advantech WISE Series PLC via Initial Mode](https://support.ofsystems.com/update-firmware-on-advantech-wise-4051-plc-via-initial-mode) - [How can I prevent extra counts from my PLC? (WISE 4050/1 Series)](https://support.ofsystems.com/how-can-i-prevent-extra-counts-from-my-plc-wise-4050-1-series) - [How can I prevent extra counts from my PLC? (ADAM 6750)](https://support.ofsystems.com/how-can-i-prevent-extra-counts-from-my-plc-adam-6750) - [Getting Started](https://support.ofsystems.com/getting-started#main-content) - [Console: The Basics](https://support.ofsystems.com/getting-started#console-the-basics) - [Analytics: The Basics](https://support.ofsystems.com/getting-started#analytics-the-basics) - [Fusion Manager: The Basics](https://support.ofsystems.com/getting-started#fusion-manager-the-basics) - [OFS-Flow Training : The Basics](https://support.ofsystems.com/getting-started#ofs-flow-training-the-basics) - [OFS-Go](https://support.ofsystems.com/getting-started#ofs-go) - [MayvnAI](https://support.ofsystems.com/getting-started#mayvnai) - [Help & Support](https://support.ofsystems.com/help-support#main-content) - [Troubleshooting](https://support.ofsystems.com/help-support#troubleshooting) - [OFS in a Box](https://support.ofsystems.com/help-support#ofs-in-a-box) - [Routers](https://support.ofsystems.com/help-support#routers) - [PLCs](https://support.ofsystems.com/help-support#plcs) - [Success with MayvnAI](https://support.ofsystems.com/success-with-mayvnai) - [Training Videos](https://support.ofsystems.com/training-videos#main-content) - [Operator Console](https://support.ofsystems.com/training-videos#operator-console) - [OFS Analytics](https://support.ofsystems.com/training-videos#ofs-analytics) - [Fusion-Manager](https://support.ofsystems.com/training-videos#fusion-manager) - [OFS-Flow](https://support.ofsystems.com/training-videos#ofs-flow) - [OFS-Go](https://support.ofsystems.com/training-videos#ofs-go) - [How To Questions](https://support.ofsystems.com/how-to-questions#main-content) - [Administration](https://support.ofsystems.com/how-to-questions#administration) - [Operator Console](https://support.ofsystems.com/how-to-questions#operator-console) - [Analytics](https://support.ofsystems.com/how-to-questions#analytics) - [Fusion Manager](https://support.ofsystems.com/how-to-questions#fusion-manager) - [Fusion Manager - Alerts & Services](https://support.ofsystems.com/how-to-questions#fusion-manager-alerts-services) - [Flow](https://support.ofsystems.com/how-to-questions#flow) - [Flow - Validations](https://support.ofsystems.com/how-to-questions#flow-validations) - [Flow - Conditional Expression & Triggers](https://support.ofsystems.com/how-to-questions#flow-conditional-expression-triggers) - [APIs](https://support.ofsystems.com/how-to-questions#apis) - [FAQs](https://support.ofsystems.com/faqs#main-content) - [Operator Console](https://support.ofsystems.com/faqs#operator-console) - [Fusion Manager](https://support.ofsystems.com/faqs#fusion-manager) - [Analytics](https://support.ofsystems.com/faqs#analytics) - [OFS-Flow](https://support.ofsystems.com/faqs#ofs-flow) - [Case Studies](https://support.ofsystems.com/case-studies#main-content) - [Mavyn AI](https://support.ofsystems.com/case-studies#mavyn-ai) - [OFS Guides](https://support.ofsystems.com/ofs-guides) - [Webinars](https://support.ofsystems.com/webinars) [![](https://support.ofsystems.com/hs-fs/hubfs/Logo%20Medium_no%20words.png?width=128&height=68&name=Logo%20Medium_no%20words.png)](http://ofsystems.com) Operations Feedback Pty Ltd 7/627 Chapel St, South Yarra, VIC 3123 +61 3 8684 9859 [mailto:support@ofsystems.com](mailto:support@ofsystems.com) Copyright © 2025, Operations Feedback Systems Pty Ltd.