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Hard resetting your browser

There may be a number of reasons why you may need to hard reset your browser. This guide should show you the steps to perform a hard reset. This guide is based on Google Chrome, however this should be similar in most other popular browsers.

Hard reset your browser

  1. Open the page that you need to hard reset and press the ‘F12’ key on your keyboard.
  2. You should see a window pop up to the right of your screen. This is known as the browser's ‘Developer Tools’.
  3. At the top of this new pane should be a number of Tabs. We'll want to look for the one labelled "Application" and click it.
  4. In the left-hand menu, expand the options for Local Storage & Session Storage. This should reveal another menu item that includes your OFS URL.
  5. Right Click the Menu Item containing your OFS URL, and then click Clear. Do this for both the Local and Session Storage options.
  6. Finally, whilst the Developer Tools menu is still open right-click on the ‘refresh’ icon in your browser. This should give you 3 new options.
  7. Click the ‘Empty Cache and Hard Reload’ button, and the page should reload.
  8. Close the ‘Developer Tools’ window by either pressing the ‘F12’ key or clicking the ‘X’ in the top right corner.