If you have set up a Flow form on Fusion Manager, and find it difficult to trigger the form on the line, the following steps can be used as a checklist to troubleshoot this issue.
Step 1: Check the Disable Alert Toggle.
1a) In the Alert, navigate to the General Tab and locate the "Disable Alert" toggle.
2a) Make sure that the toggle is switched to "OFF."
Step 2: In the Workflow tab, Toggle 'Interrupt' to ON
2a) Search for the workflow associated with the alert
2b) Ensure that at least one Open state has 'Interrupt' toggled to ON in the relevant workflow.
This setting ensures that any alerts related to that state will interrupt the console screen.
Step 3: Check the Alert Trigger
3a) Navigate to the Triggers tab
3b) Ensure a trigger is set up e.g. On Start
3c) Ensure a line is attached to the trigger
Once you have completed these steps, your Flow Form will be activated. If you still have questions, please reach out to support@ofsystems.com.
Step 4: Check that you are subscribed to the relevant Alert Group on the console by clicking on the Flow Icon and ticking the desired groups.
