How to set up SMS Services

Step 1 — Navigate to Services

In Fusion Manager, go to Services.

Step 2 — Click the SMS tab

Step 3 — Add a new service

Click New Service.

[SCREENSHOT: New Service button on the SMS tab]

Step 4 — Enter the title of the service

Give it a name that identifies what it's for, e.g. Downtime SMS.

Step 5 — Select the country code

Step 6 — Enter the recipient's phone number

Step 7 — Enter a backup email address

The backup email receives the alert message if the SMS fails to send.

Step 8 — Enter the message you want the recipient to receive

If you want the message to include the text from the alert itself, add {{message}} to the message field.

Step 9 — Click Update & Test

This confirms the details you've entered are valid.

Step 10 — Set the hours the participant receives alerts on the Schedule tab

The Schedule tab restricts the SMS to specific hours and days — for example, only sending between 9am and 5pm, Monday to Friday.

If you'd like to discuss how SMS services are managed for your account, speak with your OFS sales representative.

For a video summary on configuring Alerts & Services, see the Alerts & Services overview. Release notes for this feature are here.