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How to set up an alert for downtime?

This article shows you how to set up an alert that notifies someone the moment a line goes into downtime for longer than a set duration.

What you'll build

An alert like this has two parts: a service that delivers the notification (email, in this example), and a trigger that fires the alert after the line has been in Downtime for a set length of time.

Create the email service

Step 1 — Navigate to Services

In Fusion Manager, go to Services.

Step 2 — Click the Email tab

Step 3 — Add a new service

Click New Service.

 
 

Step 4 — Enter the title of the service

Give it a name that identifies what it's for, e.g. Downtime Alert.

Step 5 — Enter the recipient's email address

You can enter more than one recipient, one per line.

Step 6 — Click Save & Test

This confirms the email alert works.

 

Step 7 — Set the hours the participant receives alerts on the Schedule tab

The Schedule tab restricts the alert to specific hours and days — for example, only sending between 9am and 5pm, Monday to Friday.

 

If you'd like to send this alert by SMS instead, see how to set up SMS services. For a video summary on configuring Alerts & Services, see the Alerts & Services overview.

Create the downtime alert

Step 8 — Navigate to Alerts

Step 9 — Create a new alert group

Give the group a name, e.g. Downtime Alerts. Every alert has to live inside a group.

Step 10 — Click the + under Alerts to create a new alert

 

 

Step 11 — Write the Alert Message on the General tab

See how to format your Alert Message for formatting options.

Use the variables icon to pull in live data from the console — the line, product or reason at the time the alert fires — rather than typing a generic message.

Step 12 — Open the Triggers tab and add a Machine State trigger

Click Machine State, then the + icon.

 

Step 13 — Select the machine state that fires the alert

For a downtime alert, select Downtime.

Step 14 — Toggle on Offset

Step 15 — Set the duration

Enter how long the line needs to be in Downtime before the alert fires, e.g. 60.

Step 16 — Select the units

Choose the unit the duration is measured in, e.g. minutes.

Step 17 — Select the lines this alert watches

Step 18 — Select the service you created earlier

This is where the alert message gets sent.

Step 19 — Click Update, then Save

Update stages the trigger; Save on the page commits it.