How to set up an alert for downtime?

Learn how to set up an alert to monitor downtime and get notified instantly when issues arise.

Setting up the SMS Service in Fusion Manager

Step 1 - Navigate to 'Services'

Step 2 - Click the Email tab

Step 3 - Add a 'New Service'

Step 4 - Enter the Title of the Service e.g. Downtime Alert

Step 5 - Enter the recipient(s) email address

Step 6 - Click the 'Save & Test' button to confirm that the email alert works.

Step 7 - The 'Schedule' tab allows you to set hours in which the participant is alerted. E.g. Jen is only alerted between 9am to 5pm on Monday to Friday.

If you'd like to set up an SMS Alert, follow the guide in this link.

For a video summary on configuring Alerts & Services, click here.

Setting up the Alert after 'x' duration of Downtime

Step 1 - Navigate to 'Alerts'

Step 2 - Create a new 'Alert Group' e.g. Downtime Alerts

Step 3 - Click the + under Alerts to create a new alert

Step 4 - In General, formulate the Alert Message

Here is a guide in formatting alert messages

Tip: you can use the variables icon on the right to reference live data from the OFS console.

Step 5 - In Triggers, click 'Machine State' and the + icon

Step 6 - Select the Machine State in which the alert will trigger E.g. Downtime

Step 7 - Toggle on 'Offset'

Step 8 - Set the duration e.g. 60

Step 9 - Select the Units e.g. minutes

Step 10 - Select the Lines in which the alert references

Step 11 - Select the Service we created in Step 1.

Step 12 - Update and Save changes