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How to set the hours a participant receives alerts

The Schedule tab on an alert participant controls the hours and days they're notified. Use it to make sure people only get alerts during their working hours — for example, between 9am and 5pm, Monday to Friday.

Step 1 — Open the alert

In Fusion Manager, go to Services and open the service whose hours you want to set.

Screenshot 2026-06-02 at 12.41.01 pm

Step 2 — Open the Schedule tab and 

Set the days and hours

With the participant selected, open the Schedule tab.

By default, a participant is alerted 24/7. The Schedule tab lets you narrow that down to specific days and hours.

Step 3 — 

If shifts run across midnight, create a separate participant service and schedule — one ending at 23:59 and one starting at 00:00 the following day. 

Tick the days the participant should receive alerts, then enter the start and end time for each day.

For a standard weekday schedule, set:

  • Monday – Friday: 09:00 to 17:00
  • Saturday – Sunday: unticked

Screenshot 2026-06-02 at 12.43.48 pm

Step 5 — Save

Click Update to apply the schedule. The participant will now only receive alerts that fire inside the window you set.