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How to set the hours a participant receives alerts

The Schedule tab on an alert service controls the hours and days its participant is notified, so you can make sure people only get alerts during their working hours — for example, between 9am and 5pm, Monday to Friday.

By default, a service sends at all times. The Schedule tab lets you narrow that down to specific days and hours.

Step 1 — Go to Services

In Fusion Manager, go to Services and open the service whose hours you want to set.

Screenshot 2026-06-02 at 12.41.01 pm

Step 2 — Select the participant and open the Schedule tab

Step 3 — Tick the days the participant should receive alerts

Step 4 — Enter the start and end time for each ticked day

For a standard weekday schedule, set:

  • Monday – Friday: 09:00 to 17:00
  • Saturday – Sunday: unticked

Screenshot 2026-06-02 at 12.43.48 pm

Step 5 — Click Update, then Save

Update stages the schedule; Save on the page commits it. The participant will now only receive alerts that fire inside the window you've set.

Adapting it to your own schedule

If shifts run across midnight, one Start/End time pair per service can't cover the overnight window in a single step. Set up two services and schedules instead — one ending at 23:59 and one starting at 00:00 the following day.