Operators and OFS users can provide valuable feedback by entering a comment at any time. Comments are powerful insights that no machine can provide.
Console
Step 1 - Navigate to the bottom right corner to “Click here to enter feedback.”
Step 2 - Type a comment e.g. Boxes not feeding through the case packer. Called QA.
NOTE: Adding comments in addition to assigning a downtime reason empowers operators to take ownership of problems and be heard.
Events Chart
Step 1 - From the console, click the “Events” button.
Step 2 - Click on the span you’d like to leave feedback on and click “Update”.
Step 3 - Enter a new comment and click “Update”.
NOTE: once a comment has been made, a red triangle will appear on the
events chart
