---
title: How to leave a comment or feedback on the Console
description: Operators and OFS users can provide valuable feedback by entering a comment at any time. Comments are powerful insights that no machine can provide.
---
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# How to leave a comment or feedback on the Console
## Comments carry the detail a reason code cannot — what actually happened, and what was done about it.
#### **Leaving a comment on the Console**
#### **Step 1 — Press the feedback box**
It sits in the bottom right corner of the Console and reads **Click here to enter feedback**. It is there at all times, whatever state the line is in.
#### **Step 2 — Type the comment and press Enter**
For example: *boxes not feeding through the case packer, called QA.*
Press **Enter** to post, or **Escape** to cancel. There is no confirmation message — the box simply goes back to its placeholder text, which means it worked.
The comment attaches to whatever span is running at that moment and is stamped with the time, the operator and the crew. Opening the box also swaps the mini events chart for the comment history, so the Console is a place to read past feedback as well as leave it.
---
#### **Leaving a comment on the Events Chart**
Use this to comment on something that has already happened.
#### **Step 1 — Press the EVENTS button**
#### **Step 2 — Select the span and press Update**
#### **Step 3 — Enter the comment and press Update**
#### **Finding comments afterwards**
A small **red triangle** appears on the Events Chart at the time the comment was posted. Opening that span shows the comment with its author, crew and timestamp.
Comments keep the crew that was logged in at the time of writing, so correcting a shift later does not rewrite who said what.
For comments across a longer period, use the **Comments** report in Analytics. It covers the last three months.
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