Adding subcategories into a downtime list may be useful to gain deeper granularity when diagnosing a problem. However, when adding sub-categories please consider its impact on operators, as too many levels can create confusion.
NOTE: Only OFS Administrator Users can access Fusion Manager and change Reasons.
Step 1 - Visit OFS Fusion Manager: https://yourcompanyname.ofsxpress.com/manager
Step 2 - Login to OFS Fusion Manager:
Step 3 - Ensure you select your organisation by clicking from the drop-down menu and selecting your organisation.
Step 4 - From the left menu panel, select "Reasons".
Step 5 - Select the check-box next to the downtime reason which requires the sub-category.
Step 6 - Click on the plus (+) icon and choose ‘New Child Category.
Step 7 - Provide a name for the sub-category.
Step 8 - Add additional root-cause reasons under the newly created sub-category by clicking on the (+) icon on the right and selecting ‘New Reason’. Watch this video for a detailed explanation on adding downtime reasons.
Step 9 - Ensure you save all changes by clicking on ‘Save’.
Step 10 - Assign your newly created sub-categories and reasons to your line by going to the ‘Reasons Assignment’ tab.
Step 11 - Select the check-box of the unassigned sub-category and reason(s) and click on the ‘tick’ to assign them to the appropriate line. Confirm your changes by clicking on ‘Save’.
